SmoothFlow Plumbers Walnut Creek

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Privacy Policy

Last updated December 05, 2024

This Privacy Policy (the “Policy”) outlines how SmoothFlow Plumbers Walnut Creek (“we,” “us,” or “our”) collects, uses, and protects the information gathered through your use of our website, smoothflowplumberswalnutcreek.com (the “Website”), or any service request or quote submissions made via the Website. By using the Website, you agree to the terms outlined in this Policy.

This Policy includes the following details:

  • What personal information we collect, how it’s used, and who it may be shared with.
  • Your options regarding the use of your data.
  • The security measures we use to protect your information.
  • How to correct or update your information.

Information Collection, Use, and Sharing

We collect information that you voluntarily provide, such as your name, email address, phone number, and other details submitted via forms on our Website.

  • Use of Your Information: We use the information to respond to your inquiries or fulfill the purpose of your contact, such as providing a quote or service.
  • Information Sharing: We do not sell your information to third parties. However, your information may be shared with our Premier Partners as outlined in our Terms and Conditions. Our Premier Partners may share your information with their contractors, employees, agents, or other affiliated parties.

Unless you request otherwise, we may also contact you via email in the future about specials, services, or updates to this Policy.

Your Access to and Control Over Information

You can opt out of future communication or make changes to your data at any time by contacting us at [email protected]. You may:

  • Request to view the data we have about you.
  • Update or correct any inaccuracies in your data.
  • Request that we delete your data.
  • Express concerns about the use of your data.

Security

We prioritize protecting your information. Any sensitive information submitted through the Website is encrypted and transmitted securely. You can verify secure connections by checking for the lock icon in your browser’s address bar or “https” in the Website URL.

Access to your information is limited to employees who require it to perform specific tasks, such as customer service or preparing quotes. All data is stored in secure systems.

If you believe we are not complying with this Policy, contact us at [email protected].

California Consumer Privacy Act (CCPA)

For California Residents:
The California Consumer Privacy Act (“CCPA”) grants consumers specific rights regarding their personal information (“PI”). This section explains the categories of PI we collect, its uses, and your rights under the CCPA.

Categories of PI We Collect:

  • Personal Information:
    • Name, email address, phone number, and physical address.
  • Online Identifiers:
    • IP address.

Categories of Sources:

  • Information directly provided by you through the Website or other communications.
  • Information from third parties, including Premier Partners and their affiliates.
  • Information collected automatically from your device or browser while using the Website.

Purposes for Collecting PI:

  • To fulfill your requests (e.g., provide quotes or services).
  • To improve our services, Website functionality, and customer experience.
  • To ensure data security and comply with legal obligations.

Retention of PI:

We retain your data only as long as necessary to fulfill its purpose, considering legal, security, and operational needs.

Sharing of PI:

We may share your PI with:

  • Service providers, Premier Partners, and their agents or contractors.
  • Affiliates, subsidiaries, or related entities.
  • Legal or regulatory authorities, as required by law.

Your California Rights

Under the CCPA, you have the following rights:

  1. Right to Know:

    • Request details about the PI we collect, use, and share over the past 12 months.

  2. Right to Delete:

    • Request the deletion of your PI, subject to exceptions outlined by the law.

  3. Right to Non-Discrimination:

    • We will not discriminate against you for exercising your privacy rights.

Exercising Your Rights

To submit a request, email [email protected] with your name, contact information, and the details of your request. We may verify your identity before processing your request.

You may also use an authorized agent to submit requests on your behalf. Proof of authorization is required.

If you have questions about this Policy, please contact us at [email protected] or call us at 925-374-9898.